Quality control

You are here: Blog / Quality control

 

Meopin conducts a strict quality control on all content on the website and mobile applications.

Listing of providers

We do our best to accept the listing of only those healthcare providers which are entitled to act in the healthcare sector. Depending on the countries, we may however not be able to update information on providers, in case this information is not publicly available. We do however screen our listings regularly.

Rating of providers

We respect patients’ freedom of expression. Patients may express their opinion freely about a provider. At the same time, the provider’s right of personality protects him from interferences with his personal area of life.

Meopin, in order to contribute to a balanced approach to its review system and protect the providers’ rights, allows healthcare providers to reply to or dispute a review made by a patient. Replies will be added to the review if they fulfil Meopin’s criteria to this respect.

If a provider challenges a patient’s review and disputes it, Meopin will require the patient to provide additional proof of factual elements of the review. Patients should be aware that, in such a case, proofs must be provided in order to publish the review. During the review dispute process, the review may be taken offline. To keep your anonymity, you can black out all personal data. The practice stamp and the date are sufficient.

In order to publish as many content as possible after an examination, Meopin reserves the right to shorten, delete or adapt parts of reviews.

We require from reviewers to comply with conditions for publication of providers’ reviews.

This includes that the reviewer must certify that a treatment or consultation has taken place.Only patients who were in relation with a provider can fully assess this same provider. Names of a provider’s office or other employees of a practice may not be mentioned for legal reasons. Names of the assisting staff, for example in a hospital, may not be mentioned.

We also require that the provider’s visit is a recent one.

Reviews of visits to the provider who have been more than two years old cannot be considered due to lack of up-to- date information. For this reason, already published evaluations, which were submitted more than two years ago, are archived and thus no longer included in the calculation of the overall score. The author of the evaluation will be informed and has the possibility to submit an updated evaluation to the doctor if he has been treated again in the last two years.

We make sure that the review does not include insulting utterances. Insults, defamations and discriminatory statements are not published.

We do not publish assessments which do include serious accusations. Meopin cannot be a platform for serious disputes between a provider and his patient. In the case of serious treatment errors, drastic misdiagnoses or similar serious accusations, Meopin recommends patients to contact their health insurance, the arbitration offices of the relevant medical chamber or an independent patient advice.

We exclude from the platform assessments which include cost disputes. Reviews containing only cost disputes will not be published. If this cost dispute is only part of the review, this part may be deleted by Meopin, whereas the other part may be published.

We require that the review is comprehensible. Reviews should be understandable. We invite reviewers to not use the excessive use of capital letters, special characters or foreign words.

In our view, the rating should not include advertising or web addresses for any company, service or product.

As well, Meopin will not accept reviews in the following cases:

  •  An (uninvolved) third party evaluates the evaluation (eg agencies).
    Because Meopin may be obliged to contact a patient directly, a complaint may only be submitted by the patient himself. The submission of an assessment by a third person (such as an agency) is therefore prohibited. Insofar suspicious reviews are deleted without consultation or already not published. The following exceptions apply: Parents can evaluate the treatment of their child. For patients who are unable to attend the doctor’s visit without supervision due to their age or illness, the accompanying person can make an assessment if they have experienced the treatment in person.
  •  A provider evaluates himself. A provider must not evaluate himself.
    Employees, relatives or service providers and agencies commissioned by the provider may not evaluate this. Complaints assessment among colleagues is not allowed. In the case of signs of manipulation, suspicious evaluations are removed without consultation with the author. In the case of repeated manipulation attempts, Meopin reserves the right to take legal action.
  •  A patient evaluates the same provider several times.
    A user can only evaluate the same provider once, even when treating various diseases. If the user wants to update his / her evaluation, because he has gained new experience with the provider, he / she can log in with his account and edit the evaluation. If one parent has reviewed a provider, the other parent may not make a second assessment. The same applies to the submission of an evaluation by a third party.
  •  The sender is untrustworthy.
    Meopin reserves the right to review or delete any feedback from unsuspecting senders. The use of minute mail accounts is not allowed because an active e-mail address is required for possible queries.
  •  A monetary consideration was accepted for a valuation.
    Reviews for which the author has directly or indirectly received a consideration from the provider will be deleted. This applies to all counter-payments, such as cash, checks or discounted medical or other services.