Today’s patients have new expectations of their healthcare providers. These expectations regard engagement, transparency, quality, and the overall health care experience.
From a 2016 Deloitte study (The value of patient experience – Hospitals with better patient-reported experience perform better financially) results that patients expect that their healthcare providers know them, respect them and impress them.
They should know them.
They should respect them.
They should impress them.
The healthcare market is shifting towards patient-centered care and renewed payer emphasis on patient experience as a core element of care quality.
Providers should consider investing in the mechanisms, tools, and technology necessary to better engage patients and enhance patient experience – from making appointment scheduling easier to increasing shared decision-making to offering convenient payment processes and effective care follow-up.
Meopin will be at the sides of providers and patients to help in this task.